Refund policy

§ 5. RETURN GOODS

(1) The customer has the right to return new, unused goods within 14 days, this does not apply to products that contain customized add-ons. Products that contain customized additions are not refunded. Goods must be returned in original packaging, if applicable. They must be unused in any context other than for the purpose of trying it on to check fit. If there are signs that the goods have been used to an extent that reduces the value of the product, the customer loses his right to a refund of the purchase upon return. The 14-day right of return starts after receiving this instruction (e.g. via e-mail, fax), but in any case no earlier than the goods have been received by the customer. In order to comply with the 14 day period, it is necessary that the products in question have been sent as new and unused within this period. In the case of returning products, all items and products that have been received by the customer must be returned. (4) Unspoiled Jewels ApS only covers shipping costs in connection with the return of the product(s) if the return is the result of our own error. (5) Items can only be returned if they are still welded and packed in their original boxes and/or packages. Our returns policy does not affect your statutory rights. We can only refund to the credit card used to place the order - this is to prevent fraud! (4) Unspoiled Jewels ApS only covers shipping costs in connection with the return of the product(s) if the return is the result of our own error. (5) Items can only be returned if they are still welded and packed in their original boxes and/or packages. Our returns policy does not affect your statutory rights. We can only refund to the credit card used to place the order - this is to prevent fraud! (4) Unspoiled Jewels ApS only covers shipping costs in connection with the return of the product(s) if the return is the result of our own error. (5) Items can only be returned if they are still welded and packed in their original boxes and/or packages. Our returns policy does not affect your statutory rights. We can only refund to the credit card used to place the order - this is to prevent fraud!